With our 100% Security Guarantee, Prospera will reimburse you for any losses that you incur due to unauthorized Online or Mobile Banking activity.

Help! I lost my card.

Lost or Stolen Debit Card:

Step 1: Report your card lost or stolen
  • Log into online banking to report your lost or stolen card immediately to prevent any misuse
  • Click on "account services" in the left hand navigation
  • Click on "lost/stolen debit card"
  • Fill out the required information and we'll make sure the card is cancelled
  • Or contact us toll free at 1-888-440-4480 and speak with a representative during business hours (Mon-Fri, 8am-6pm and Sat, 8am-4pm). For extended support after business hours, contact 1-888-277-1043.
Step 2: Get your replacement card
  • To get a replacement debit card immediately, visit us at any branch
  • To receive your card in the mail, call us toll free at 1-888-440-4480
Lost or Stolen Credit Card:

24/7 Cardholder Service through Collabria

Canada and U.S.:

International Collect:

Your security responsibilities:

You are automatically covered by the Online Banking Security Guarantee provided you meet your security responsibilities in the Direct Services Agreement and Account Agreement you have with us.

  • Never disclose your password to anyone
  • Use up-to-date anti-virus/anti-spyware software and a firewall
  • Don’t keep copies of your password stored anywhere you access online banking
  • Review your statements and report errors within the time period set out in your account agreement
  • Assist us in any investigation regarding your accounts