Security
With our 100% Security Guarantee, Prospera will reimburse you for any losses that you incur due to unauthorized Online or Mobile Banking activity.
Help! I lost my card.
Lost or Stolen Debit Card:
Step 1: Report your card lost or stolen
Step 1: Report your card lost or stolen
- Log into online banking to report your lost or stolen card immediately to prevent any misuse
- Click on "account services" in the left hand navigation
- Click on "lost/stolen debit card"
- Fill out the required information and we'll make sure the card is cancelled
- Or contact us toll free at 1-888-440-4480 and speak with a representative during business hours (Mon-Fri, 8am-6pm and Sat, 8am-4pm). For extended support after business hours, contact 1-888-277-1043.
- To get a replacement debit card immediately, visit us at any branch
- To receive your card in the mail, call us toll free at 1-888-440-4480
Lost or Stolen Credit Card:
24/7 Cardholder Service through Collabria
Canada and U.S.:
1-855-341-4643
International Collect:
1-647-252-9564
24/7 Cardholder Service through Collabria
Canada and U.S.:
1-855-341-4643
International Collect:
1-647-252-9564
Your security responsibilities:
You are automatically covered by the Online Banking Security Guarantee provided you meet your security responsibilities in the Direct Services Agreement and Account Agreement you have with us.- Never disclose your password to anyone
- Use up-to-date anti-virus/anti-spyware software and a firewall
- Don’t keep copies of your password stored anywhere you access online banking
- Review your statements and report errors within the time period set out in your account agreement
- Assist us in any investigation regarding your accounts
Questions or concerns?