Hours and Locations

We’re taking steps to protect our employees and members and to support increased social distancing. We strongly encourage all members to use our mobile and digital channels that are available 24/7. Members can continue to use our ATMs, online banking, mobile banking, telephone banking or call our Member Service Centre at 1-888-440-4480 to access their banking or enquire about investments.

Helping flatten the curve of COVID-19

In B.C., our collective efforts to flatten the curve have made an impact in limiting the number of active cases of COVID-19. Our branches have resumed regular operating hours: Monday-Friday 9:30-5:00 PM and Saturday 9:30-3:00 PM.

Updated branch operating days:

Although we have returned to our regular operating hours, some of our branches will now only be open 5 days a week instead of 6 to limit the number of visitors and ensure that we can maintain our strict sanitation practices.

Monday - Saturday
West Oaks
Monday - Friday
Ocean Pointe
Prospera Centre
South Granville
Surrey Centre
Tuesday - Saturday
Kelowna Mission Park

Member Service Centre hours:
8:00am - 8:00pm
Monday to Friday

9:00am - 5:00pm

Please note that our branches are closed on all statutory holidays.
For a complete list of all holiday closures, please click here.